Last updated: October 12, 2026
Seller-supplied services: 72-hour refunds
If you are dissatisfied with a service purchased from a seller, contact that seller within 72 hours of the recorded activation or renewal. This applies to registered and guest customers. The seller must submit the refund in their workspace before the deadline.
An eligible refund cancels the current service and returns the exact credit originally deducted for that sale to the seller once. Only the current sale can be refunded; a sale already replaced by a renewal cannot be refunded separately.
The seller is responsible for returning your payment separately. CloudyMax does not automatically send a card, bank, or crypto refund to the customer through this credit operation. Direct website purchases and seller wallet top-ups are not covered by this automatic seller credit option.
When we may approve a refund
We review each eligible request and may approve a full or partial refund in the circumstances below.
- A duplicate charge.
- A confirmed checkout or billing error.
- A completed payment that did not activate the purchased plan.
- A support-confirmed technical issue that prevented initial setup and could not be resolved through a reasonable support process.
- Another issue that CloudyMax determines is eligible after review.
When a refund may be denied
A refund may be denied in the circumstances below.
- Fraud, abuse, chargeback misuse, or a violation of the Terms.
- Account sharing, resale, commercial misuse, or excessive completed use.
- A change of mind after substantial use.
- Third-party app, device, carrier, local-network, or regional limitations disclosed before purchase.
- A payment method that the payment provider cannot refund.
How to request a review
Contact support and provide the account email, payment date, plan, payment reference, and a short explanation. Do not send full card numbers, passwords, private keys, seed phrases, or wallet credentials.
Approved refunds are returned through the original payment method when supported. Processing time depends on the payment provider and financial institution.
This policy does not limit rights that cannot legally be waived in the customer's location.
استخدم نموذج الدعم الآمن لإرسال تفاصيل الحساب ومرجع الدفع.
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