Last updated: July 12, 2026
1. Information we collect
We collect account information such as username, email address, password hash, language preference, account status, email-verification status, and basic account timestamps.
We may store payment-related records such as plan, amount, currency, traffic allowance, payment status, checkout session identifiers, provider customer identifiers, refund status, and activation status.
We may process support messages, screenshots or logs you choose to send, refresh requests, usage counters, signup IP address, user agent, audit logs, and security events needed to protect accounts and investigate abuse.
2. Information we do not sell
CloudyMax does not sell customer personal information to advertisers or data brokers. We do not use customer account data for behavioral advertising.
We do not store full card numbers, CVV codes, or full payment credentials on CloudyMax servers. Payment details are handled by the payment provider.
3. How we use information
We use information to create accounts, verify email, process payments, activate plans, provide the dashboard, monitor fair use, send service emails, answer support requests, prevent fraud and abuse, improve reliability, and comply with legal obligations.
4. Payments
Payments are processed by supported payment providers such as Stripe. Those providers process payment details under their own terms and privacy notices. Stripe privacy information is available at https://stripe.com/privacy.
5. Cookies and local storage
Our website uses essential cookies and local browser storage for login sessions, CSRF protection, language selection, checkout flow, dashboard features, and cookie preference storage.
CloudyMax does not use advertising cookies. If you choose Accept all, optional first-party journey analytics records aggregate page-interest events using a temporary per-tab identifier that is hashed before storage. Essential only keeps this optional browser analytics disabled.
6. Sharing with service providers
We share limited information with service providers only as needed for hosting, email delivery, payment processing, security, compliance, support, and service operations.
We may disclose information if required by valid legal process, sanctions rules, payment-provider requirements, or to protect CloudyMax, users, or third parties.
7. Retention
We keep information only as long as reasonably needed for account access, billing, tax and accounting records, support, security, dispute resolution, fraud prevention, legal compliance, and enforcement of our Terms.
When information is no longer needed, we delete, anonymize, or aggregate it where reasonably possible.
Optional anonymous journey events are retained for up to 90 days. Account-linked conversion milestones are retained for up to 400 days for annual trend analysis, then deleted or aggregated. These analytics records do not store IP addresses, raw user-agent strings, network configurations, or payment credentials.
8. Security
We use technical and organizational safeguards such as encryption in transit, password hashing, access controls, audit records, limited production access, and security review. No online service can guarantee absolute security.
9. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, export, or restrict certain personal information. To request help, contact support@cloudymax.com.
10. Children
CloudyMax is not intended for children under 18 or the age of majority in their location. We do not knowingly collect personal information from children.
11. International processing
CloudyMax may process information in countries other than where you live. Where required, we use appropriate safeguards for cross-border processing.
12. Changes and contact
We may update this Privacy Policy as our service, providers, or legal requirements change.
Privacy questions may be sent to contact@cloudymax.com or support@cloudymax.com.