Last updated: August 1, 2026
When we may approve a refund
We review each eligible request and may approve a full or partial refund in the circumstances below.
- A duplicate charge.
- A confirmed checkout or billing error.
- A completed payment that did not activate the purchased plan.
- A support-confirmed technical issue that prevented initial setup and could not be resolved through a reasonable support process.
- Another issue that CloudyMax determines is eligible after review.
When a refund may be denied
A refund may be denied in the circumstances below.
- Fraud, abuse, chargeback misuse, or a violation of the Terms.
- Account sharing, resale, commercial misuse, or excessive completed use.
- A change of mind after substantial use.
- Third-party app, device, carrier, local-network, or regional limitations disclosed before purchase.
- A payment method that the payment provider cannot refund.
How to request a review
Contact support and provide the account email, payment date, plan, payment reference, and a short explanation. Do not send full card numbers, passwords, private keys, seed phrases, or wallet credentials.
Approved refunds are returned through the original payment method when supported. Processing time depends on the payment provider and financial institution.
This policy does not limit rights that cannot legally be waived in the customer's location.
Need to request a refund review?
Use the secure contact form to send your account and payment reference details.
Request refund review